FAQ

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  • Toilet

    • How do you plunge a drain?
      One of the biggest ways a seemingly trivial toilet can contribute to the overall sustainable ecosystem of a building is by helping it save water.
    • Are all new toilet water saving toilet suites?
      One of the biggest ways a seemingly trivial toilet can contribute to the overall sustainable ecosystem of a building is by helping it save water.
    • What do you do when servicing a tap?
      One of the biggest ways a seemingly trivial toilet can contribute to the overall sustainable ecosystem of a building is by helping it save water.

  • Garbage Disposal

    • What can and can't go in a garbage disposal?
      Excluding rice, most soft food scraps like fruit and vegetable peels, cooked meat scraps, and small leftovers are safe. Avoid hard items like bones, coffee grounds, eggshells, fibrous vegetables (e.g., celery, corn husks), grease, and non-food items. These can clog or damage the disposal and pipes.
    • Why does my garbage disposal smell bad?
      Food residue trapped in the grinding chamber or drainpipe can cause odors. Cleaning with ice cubes and citrus peels or a baking soda and vinegar flush can help. Regular cleaning and flushing with cold water after each use also prevent odors.
    • What should I do if my garbage disposal is jammed or not working?
      First, turn off the power. Use an Allen wrench in the bottom slot to manually turn the flywheel. Press the reset button (usually located on the bottom). If it still doesn’t work, call us and we'll send an experienced technician.
    • Is it normal for a garbage disposal to make loud or unusual noises?
      Some noise is normal, but rattling, grinding, or metal-on-metal sounds could indicate a foreign object inside or loose components. Always turn off the power before inspecting the interior.
    • How long should a garbage disposal last?
      Most disposals last 8 to 15 years, depending on the brand, model, and usage. Regular maintenance and proper use can extend its life.
    • Should I run hot or cold water with my garbage disposal?
      Always run cold water while using the disposal. Cold water solidifies any grease or fat, making it easier to grind and flush through the pipes without clogging.
    • Can a garbage disposal be installed in any sink?
      Always run cold water while using the disposal. Cold water solidifies any grease or fat, making it easier to grind and flush through the pipes without clogging.
    • Do garbage disposals require regular maintenance?
      Yes. While they’re low - maintenance, it’s important to: - Run cold water before and after use. - Avoid putting in problematic items. - Clean periodically with ice, vinegar, or baking soda. - Routine care helps prevent clogs, odors, and mechanical issues.
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