Privacy Policy

1. Introduction

Stedman's Plumbing ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us by phone or email, or use our plumbing services.

By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or services.

2. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and service address when you submit a form, call us, or request a quote.
• Service Information: Details about the plumbing work requested or performed, including appointment dates and job descriptions.
• Payment Information: Billing address and payment details processed through secure third-party payment processors. We do not store full credit card numbers.
• Device & Usage Data: IP address, browser type, pages visited, time on site, and referring URL — collected automatically via cookies and analytics tools.
• Communications: Records of emails, text messages, or phone calls you have with us for service or support purposes.

3. How We Use Your Information

We use the information we collect to:

• Schedule, dispatch, and perform plumbing services
• Respond to inquiries, quotes, and service requests
• Send appointment confirmations, reminders, and follow-up communications
• Process payments and maintain billing records
• Send promotional offers, coupons, or service updates (with your consent)
• Improve our website experience and analyze traffic patterns
• Comply with legal obligations and resolve disputes

4. Text Message (SMS) Communications

If you provide your phone number and opt in to receive text messages from us, we may send you appointment reminders, service updates, and promotional offers. Standard message and data rates may apply. You may opt out at any time by replying STOP to any message. Reply HELP for assistance.

We do not sell or share your mobile phone number with third parties for their marketing purposes.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage. Types of cookies we use include:

• Essential Cookies: Necessary for the website to function properly.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Google Ads remarketing).

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

6. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in limited circumstances:

• Service Providers: Trusted vendors who assist with scheduling software (ServiceTitan), payment processing, email services, and website hosting. These parties are contractually bound to protect your data.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity.
• With Your Consent: For any other purpose with your explicit consent.

7. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Service records may be retained for up to 7 years for warranty, licensing, and compliance purposes.

8. Your California Privacy Rights (CCPA)

As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request information about the personal data we collect, use, and disclose.
• Right to Delete: Request deletion of personal data we hold about you, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, so this right does not currently apply.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us at info@stedmansplumbing.com or call 559-770-9772. We will respond within 45 days.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no internet transmission or electronic storage method is 100% secure.

10. Third-Party Websites

Our website may contain links to third-party websites (such as Google, Yelp, or Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.